Cancellation & Refund Policy

Last Updated: July 19, 2026

This Cancellation & Refund Policy explains how flight cancellation requests, airline refunds, and our own service fees are handled when you contact FlyHelp Reservations. Please read this policy carefully before calling the number listed on this website.

1. We Are an Independent Assistance Service

FlyHelp Reservations is an independent, third-party travel reservation assistance service. We are not an airline, and we do not set, control, or guarantee any airline's cancellation, refund, or fare rules. All cancellations and refunds are ultimately subject to the operating airline's own policies, fare conditions, and approval.

2. Airline Cancellation & Refund Rules

Whether a ticket is refundable, partially refundable, or eligible only for a travel credit depends entirely on the fare type purchased and the airline's applicable rules at the time of booking. Our support agents will review your specific booking details and clearly explain the cancellation and refund options available to you before you make any decision.

3. Our Service Fee

In addition to any airline fare rules, cancellation charges, or refund processing timelines set by the airline, FlyHelp Reservations may charge a separate service fee for assisting you with a cancellation or refund request. This service fee compensates our agents for research, phone support, and processing time, and it is separate from and in addition to any amount refunded or withheld by the airline. Our agent will always disclose this fee to you verbally before you confirm the cancellation.

4. Refund Timelines

If a refund is approved by the airline, the actual refund amount is processed and issued by the airline (or the original payment method used at booking), not by FlyHelp Reservations. Refund processing times vary by airline and payment method and are generally outside of our direct control. Our service fee, where applicable, is non-refundable once the cancellation request has been processed on your behalf.

5. Non-Refundable Tickets & Travel Credits

Some fare types are non-refundable and may only be eligible for a future travel credit, minus any applicable airline change/cancellation fee. Our agents will clearly explain whether your ticket qualifies for a cash refund, travel credit, or no refund at all, based on the fare rules that applied at the time of booking.

6. How to Request a Cancellation or Refund

To request a cancellation or ask about a refund, simply call the number listed on this website and have your existing booking/confirmation number and traveler name ready. Our agent will look up your reservation, explain your available options and any applicable charges, and proceed only after you confirm you wish to continue.

7. No Guarantee of Approval

Because refund and cancellation approval is determined solely by the airline, FlyHelp Reservations cannot guarantee that any cancellation or refund request will be approved, or guarantee a specific refund amount or timeline.

8. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions about a cancellation or refund before you call, feel free to reach out to us at:

support@flyhelpreservations.com
(844) 833-0081